Support & FAQs
Questions about tool selection, custom orders, shipping, or production?Here are some quick answers to help you get started.
Tool Selection & Technical Help
I’m not sure which tool I need. Can you help?
Yes.
You can send us photos of your material, machine setup, or current tool, and we’ll do our best to recommend a suitable option.
Do you support custom sizes or special designs?
Yes.
We can produce custom tools based on drawings, samples, or specific cutting requirements.
Can I order a small quantity first?
In many cases, yes.
Small trial orders may be possible depending on the product type and specifications.
Production & Custom Orders
Do I need a technical drawing?
No.
A sketch, marked photo, or sample tool is often enough for us to start reviewing your request.
Can you make a sample before full production?
Yes.
For many custom projects, we recommend sample testing before batch production.
How long does custom production take?
Production time depends on the tool type, quantity, and complexity of the project.
We’ll provide an estimated lead time after reviewing your request.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide.
Will I receive tracking information?
Yes.
Tracking details will be sent by email once your order has been shipped.
Returns & Support
Can I return a cutting tool?
Unused standard products may be returned within 30 days.
Custom-made or heavily used tools are generally non-returnable unless there is a manufacturing defect.